Seeing the big picture and developing long-term pragmatic plans
to deliver, influencing at all levels to bring about change
Jodie is passionate about helping businesses to create a compelling vision and strategy and designing and driving large-scale customer change programs, at pace.
Jodie has 20 years’ experience leading businesses to optimise their customer journey and streamline operational processes. Jodie has worked across a variety of industries establishing and leading strategic design, customer experience, and service delivery, uplifting capability to transform the way organisations create value for customers and people.
Jodie focuses on creating a deep understanding of the customers’ experience and business value chain to connect, re-engineer, automate, and future-proof front and back-end operating models and, buildcompetitive advantage. She is experienced in engaging, collaborating, and influencing a diverse range of stakeholders from individuals and team members to C-suite executives.